Customer Support Requests
Track and manage customer support submissions
Submission Date | Ticket ID | Account Number | Company Name | Issue Category | Submitted By | CSR Name | Status | SLA Status | Completion Date | Last Updated | Actions |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 15/01/2024 | CS-2024-0001 | ACC-10234 | Emirates Tech Solutions LLC | Internet / Landline Issues | Sarah Ahmed | Mohammed Ali | Completed | On Time | 15/01/2024 | 15/01/2024 | |
| 15/01/2024 | CS-2024-0002 | ACC-10567 | Dubai Trading Company | SIM Cards Not Working | Ahmed Hassan | Unassigned | Pending with DU | Breached | — | 15/01/2024 | |
| 14/01/2024 | CS-2024-0003 | ACC-10892 | Al Fahad Construction | Billing Issues | Fatima Al Mansoori | Layla Ibrahim | Pending with CM | Approaching Breach | — | 15/01/2024 | |
| 14/01/2024 | CS-2024-0004 | ACC-11234 | Sharjah Medical Center | Plan / Benefits Issue | Dr. Khalid Rashid | Omar Saeed | Completed | On Time | 14/01/2024 | 14/01/2024 | |
| 13/01/2024 | CS-2024-0005 | ACC-11567 | Abu Dhabi Logistics LLC | Documents / Contract Renewal | Mariam Al Zaabi | Aisha Mohammed | Pending with Sales | On Time | — | 15/01/2024 | |
| 13/01/2024 | CS-2024-0006 | ACC-11890 | Ras Al Khaimah Industries | Upgrade / Downgrade / Cancellation | Hassan Abdullah | Noor Khalifa | Completed | On Time | 13/01/2024 | 13/01/2024 | |
| 12/01/2024 | CS-2024-0007 | ACC-12123 | Fujairah Trading Est. | Hard Cap / Roaming Activation | Abdullah Saif | Unassigned | Pending with DU | Approaching Breach | — | 15/01/2024 | |
| 12/01/2024 | CS-2024-0008 | ACC-12456 | Ajman Real Estate Group | Any Other Request | Salma Hassan | Yousef Ahmed | Completed | On Time | 12/01/2024 | 12/01/2024 | |
| 11/01/2024 | CS-2024-0009 | ACC-12789 | Dubai Financial Services | Internet / Landline Issues | Rashed Al Maktoum | Fatima Yousuf | Pending with CM | On Time | — | 15/01/2024 | |
| 11/01/2024 | CS-2024-0010 | ACC-13012 | Emirates Healthcare Group | Billing Issues | Dr. Amina Khalid | Unassigned | Pending with CM | Breached | — | 14/01/2024 |
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