Reports
Access comprehensive analytics and insights across all CRM modules
Lead Reports
Analyze Lead Submissions, Resubmissions, and conversion metrics by service category and sales team
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Field Operations Reports
Track field meetings, agent workload, completion rates, and SLA compliance
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Customer Support Reports
Monitor ticket resolution, issue categories, CSR performance, and response times
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VAS Reports
Analyze VAS request types, DU status distribution, and completion metrics
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SLA & Performance Reports
Track SLA compliance, breach analysis, and average processing times across all modules
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Employee Performance Reports
Evaluate employee workload, task completion rates, and individual SLA compliance
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Financial / Commercial Reports
View MRC analysis, revenue trends, product performance, and contract metrics
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Report Features
- • Export reports to Excel or CSV format
- • Print-friendly layouts for all reports
- • Advanced filtering and date range selection
- • Role-based access control for sensitive data
- • Real-time data updates and trend analysis