SettingsNotifications & Email Rules
Notifications & Email Rules
Configure email notifications, SLA breach alerts, and notification preferences
Global Email Settings
Configure default email addresses for system notifications
Primary email for all system notifications
Carbon copy recipients, separated by commas
Blind carbon copy recipients, separated by commas
Notification Channels
Enable or disable notification channels globally
Email Notifications
Send notifications via email
In-App Notifications
Show notifications in the notification bell
SLA Alerts
Enable SLA warning and breach notifications
Notification Triggers
Configure which events trigger notifications
| Event / Trigger | Module | In-App | Escalation | Active | |
|---|---|---|---|---|---|
| New Submission Created | All Modules | ||||
| Submission Assigned | All Modules | ||||
| Status Updated | All Modules | ||||
| SLA Approaching Breach | All Modules | ||||
| SLA Breached | All Modules | ||||
| Submission Rejected | Lead Submissions | ||||
| Submission Completed | All Modules |
SLA Escalation Emails
Configure escalation levels for SLA breaches
First escalation level (Managers)
Second escalation level (Senior Managers)
Final escalation level (Directors)
Email Template Management
View system email templates (view-only)
| Template Name | Trigger | Subject | Last Updated | Actions |
|---|---|---|---|---|
| New Submission Notification | New Submission Created | New Submission - {{CompanyName}} | 15-Jan-2026 | |
| Assignment Notification | Submission Assigned | Task Assigned to You - {{SubmissionID}} | 15-Jan-2026 | |
| Status Update Notification | Status Updated | Status Update - {{CompanyName}} | 14-Jan-2026 | |
| SLA Warning Alert | SLA Approaching Breach | SLA Warning - {{CompanyName}} | 13-Jan-2026 | |
| SLA Breach Alert | SLA Breached | SLA BREACHED - {{CompanyName}} | 13-Jan-2026 |
Notification Log
Recent notification history
| Date & Time | Trigger | Module | Sent To | Channel | Status |
|---|---|---|---|---|---|
| 14-Jan-2026 09:23 AM | SLA Breach | Lead Submissions | order@astonhill.ae | Sent | |
| 14-Jan-2026 08:45 AM | New Submission Created | Field Submissions | operations@astonhill.ae | In-App | Sent |
| 13-Jan-2026 04:12 PM | Status Changed | Customer Support | support@astonhill.ae | In-App | Sent |
| 13-Jan-2026 02:34 PM | SLA Approaching Breach | Back Office Queue | order@astonhill.ae | Sent | |
| 13-Jan-2026 11:56 AM | Submission Assigned | Lead Submissions | sales@astonhill.ae | In-App | Failed |
| 12-Jan-2026 03:28 PM | SLA Breach | VAS Requests | order@astonhill.ae | Sent | |
| 12-Jan-2026 10:15 AM | New Submission Created | Lead Submissions | order@astonhill.ae | In-App | Sent |
| 11-Jan-2026 05:42 PM | Status Changed | Field Submissions | field@astonhill.ae | In-App | Sent |
Audit & Safety
- • All notification changes are logged in Audit Logs
- • Only Super Admin can modify notification rules
- • Escalations follow SLA configuration settings
- • Email templates are managed by system administrator